{{ 'fb_in_app_browser_popup.desc' | translate }} {{ 'fb_in_app_browser_popup.copy_link' | translate }}

{{ 'in_app_browser_popup.desc' | translate }}

Anti-Fraud Statement

🔔 Important Notice: Stay Alert and Beware of Scams

Recently, various scam methods have become more frequent.
Please read the following reminders carefully.

JK Silver will never request any banking or credit card information through phone calls or text messages.
We will never ask you to visit an ATM, use online banking, or “cancel installment settings.”

1. Three Things You Must Know

We will never call you to request any account-related operations:

  • We will not say your order was duplicated

  • We will not say you “accidentally selected installment payments”

  • We will not ask you to “cancel a deduction”

  • We will not instruct you to operate ATM or online banking

Any call showing “+”, “+2”, “+886” is suspicious

Do not respond or provide any information. Simply hang up.

JK Silver’s ONLY official customer service channels:

  • ☎ Hotline: 0800-770-077

  • 🕒 Service Hours: 10:00 – 19:00

  • 📱 Official LINE: @jksilver

Any other phone numbers or messages should be ignored.

2. Common Scam Tactics (Please Read Carefully)

All the situations below are 100% scams:

1. Fake Customer Service, Bank, or 165 Hotline

Scammers may claim:

  • You placed duplicate orders

  • Your installment setting is incorrect

  • There is an abnormal deduction

  • You selected the wrong option

And then ask for your banking information → This is a scam

2. Asking You to Use an ATM

ATMs do not have functions such as:

  • “Cancel settings”

  • “Stop deductions”

  • “English mode cancellation”

Anyone asking you to operate an ATM is a scammer.

3. Requesting Your Bank or Credit Card Information

JK Silver will never ask for:

  • Bank account number

  • Credit card number / expiration date / CVV

  • ID information

  • Online banking passwords

Anyone asking for these details → Scam

4. Phone Calls Offering “Super Low Discounts”

Examples:

  • 50%, 60%, 70% discount offers

  • “Special customer lists”

  • Wholesale deals

JK Silver does not conduct phone sales and we do not offer wholesale discounts.
These are all scams.

5. Suspicious Links or Fake Accounts

Do not click on unknown SMS links, LINE accounts, Facebook messages, or any suspicious URLs.

3. What You Should Do (Protect Yourself)

  • Hang up immediately if the call seems suspicious

  • Never follow instructions to operate an ATM or provide information

  • If you are unsure:
    ✔ Call 0800-770-077 to contact us
    ✔ Or call 165 Anti-Fraud Hotline

Regularly update your passwords and avoid logging in on public computers.

4. Suspect a Scam?

Contact us immediately:

We will assist you to verify and prevent further loss.